Our Polices
Our Guarantee
Pretty Like Mommy Boutique guarantees that you will be thrilled with your purchase or you may exchange or return standard stock items for a full refund, less shipping. Items must be returned within 30 days. Please shop with confidence.
Personal Service
Pretty Like Mommy prides itself on individual attention to our customers, so if you have any questions regarding a product or service, please use the contact us link or email us at
sales@prettylikemommy.com and we will help you as quickly as possible.
Online Security
Pretty Like Mommy Boutique uses a secure payment processing service. Our primary method of accepting payments is through PayPal. We will also accept Cashier's Checks and Money Orders. If you prefer to use a cashier's check or money order, please email us a list of the items you wish to order and indicate your payment intentions. You can email us at sales@prettylikemommy.com. We will respond with your order total and our payment address. Please allow sufficient time for your payment to reach us before you order is processed.
Same Day Shipping
Orders that are received before 12pm on weekdays are usually shipped the same day. Occasionally fulfilling an order needs several days. We will let you know by email if it will take more than 3 days to ship out. Please plan accordingly.
Basic rate shipping is sent by US Priority Mail and takes 2-5 days to most US destinations.
Express Mail is also offered, which will deliver the next day (in most cases) to most US destinations. Express Mail Items that are heavier than the limit of 8oz. will be charged accordingly. (Sometimes multiple items weigh in more than 8oz).
International Orders
We now ship to Canada and the United Kingdom. Email us for Global Rates. Generally packages under 1/2 lb can be shipped for $11.00 to Canada. To the UK we use Global Priority generally taking between 4-30 days for delivery. $12.00 for most packages.***PLEASE NOTE: If you are in need of items in a hurry, International Federal Express is a great option. Rates will be quoted before an order is shipped, being aprox $50. DUTY FOR SOME ITEMS IS CHARGED BY YOUR LOCAL CUSTOMS OFFICES AT DELIVERY TIME
Special Orders
Some of our items are special order only. We require a 50% deposit on these items at the time of the initial order. The balance will be charged just before we ship. We cannot accept returns on these special orders.
Returns
If you have an item that needs to be returned (it happens) please send it back to us in the original packaging, with insurance if necessary. Please return items within 30 days. Delivery confirmation is recommended if you want to know when it arrives here. We cannot be responsible for lost or damaged packages enroute to us. Please send returns to the address below. We will process returns as soon as possible and credit your original method of payment, less shipping. Generally you will receive an email confirmation of the credit process.
Customer Privacy Policy
Protecting your privacy is important to. We strive to keep your personal information confidential. By ensuring that you are aware of and understand Pretty Like Mommy Boutique Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.
Why we collect personal information
Pretty Like Mommy Boutique collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up-to-date on the latest products, special offers, and other information we think you’d like to hear about, if you choose so. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and offer better products.
How we collect personal information
We collect information about you when you a Pretty Like Mommy Boutique product, or ask to be included in an email mailing list. We collect and store the information you provide in a secure database.
When we disclose personal information
Pretty Like Mommy Boutique never discloses your personal information to a third party. All information is used exclusively for internal customer tracking. At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest. Stated again, we will never share any of your private personal information with any 3rd party, marketing partner, parent company, telemarketing company or the like. You can trust us on this matter.
How we protect your personal information
Pretty Like Mommy Boutique safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. Pretty Like Mommy Boutique uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Heartsmith.com Store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer, or Safari. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
Access to your personal information
If you would like to review your personal information that Pretty Like Mommy Boutique may have about you, email us using our contact page.
Our companywide commitment to privacy
Pretty Like Mommy Boutique does not knowingly solicit personal information from children or send them requests for personal information.
If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.
Pretty Like Mommy Boutique Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes. Additionally, if you are subscribed to our mailing list, you will be emailed when changes to Pretty Like Mommy Boutique Customer Privacy Policy are made.
